Refund policy

At Caratcube Jewels, your satisfaction is at the heart of everything we craft. Our goal is to offer you a seamless shopping experience with complete clarity and trust. Please take a moment to read our cancellation and refund policy.

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Order Cancellation

• Made-to-Order / Custom Products:

Once your order for personalized or made-to-order jewelry is confirmed, cancellation is not permitted, as the production process begins immediately.

• Ready-to-Ship Products:

You may cancel your ready-to-ship order within 24 hours of placing it, provided it hasn’t been shipped. Simply email us at caratcubejewels@gmail.com.

• After 24 Hours:

Unfortunately, we are unable to process cancellations after 24 hours or once your order has been dispatched.

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Refunds

• No Cash Refunds:

We do not offer monetary refunds. Instead, eligible returns are processed as store credit or exchange only.

• Refunds for Cancelled Orders (within the allowed window):

If you cancel a ready-to-ship product within the valid time frame, we will issue a refund in the original payment method, after deducting applicable payment gateway charges (if any).

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Returns & Exchanges

Please refer to our Return & Exchange Policy for detailed terms. In short:

• Items must be returned in unused, unworn, and original condition with all packaging and certification.

• Return requests must be initiated within 48 hours of delivery.

• Return shipping charges are to be borne by the customer unless the item received was defective or incorrect.

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Non-Returnable Items

• Custom-made or personalized jewellery

• Items bought on sale or promotional offers

• Earrings (due to hygiene reasons)

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